Mayor Olivia Chow announced plans to expand Toronto’s traffic agent program, increasing the number of agents to 100 this year to address gridlock at some of the city’s busiest intersections.
“These traffic agents will help get Toronto moving, giving us more time with our families and loved ones,” Chow said during a press conference in downtown Toronto. “They also enhance safety by clearing the way for emergency crews when needed.”
The traffic agent program, which began in 2016 as a pilot, aims to ease congestion and allow Toronto police officers to focus on other duties. In 2023, the city deployed 14 agents, later adding more to address significant congestion along King Street. Currently, approximately 25 agents are in service, with 48 additional agents in training. The newly trained agents are expected to begin work this spring, supported by a continuous hiring process.
Data from the city indicates that traffic agents have successfully reduced streetcar travel times on King Street by resolving issues like vehicles blocking intersections.
The expanded program will cost an estimated $3 million, a figure included in the proposed city budget to be unveiled Monday.
“This is a great investment,” said Barbara Gray, Director of Transportation Services. “While automation plays a role, having physical agents on the ground is critical for managing the complex dynamics at intersections, ensuring smoother traffic flow for cars, pedestrians, transit, and cyclists alike.”
Despite the program’s success, some city officials expressed skepticism. Councillor Brad Bradford referred to the initiative as a “Band-Aid solution,” emphasizing the need for better coordination of construction projects and shorter road occupancy permits.
“Until the mayor addresses those systemic issues, this program is just a temporary fix for a much larger problem,” Bradford said.
However, Gray defended the importance of physical agents, highlighting their ability to manage real-time challenges that automation alone cannot address. She also noted the support provided by Toronto police at key traffic points like the Gardiner Expressway entrance.
Mayor Chow’s commitment to expanding the program represents a significant step in tackling Toronto’s congestion issues. By increasing the number of agents and streamlining traffic flow, the city aims to enhance safety, reduce travel times, and improve quality of life for Toronto residents.
For updates on the traffic agent program and other city initiatives, visit the City of Toronto website or follow their official social media channels.