Despite Canada Post’s claims of being “back on track” after a month-long strike disrupted operations during the holiday season, Canadians continue to face frustrating delivery delays. From delayed credit card statements to missing Christmas cards, many are questioning the reliability of the country’s national mail carrier.
CTV News Toronto conducted an independent test to assess Canada Post’s current delivery speed. Six letters were mailed from Toronto on January 9, 2025, to CTV stations across the country, and the results were inconsistent and concerning:
- Halifax & Ottawa: 7 days
- Edmonton: 9 days
- Toronto (local mail): 12 days
- Vancouver: 19 days
- Montreal: Still missing at the time of publication
Canada Post responded, stating that they have “stabilized operations” and are still processing backlogged mail, particularly affecting letters, bills, and statements. The company assured customers that on-time service guarantees for domestic parcels resumed on January 6, 2025, yet they warned of additional delays for both domestic and international mail.
According to economist Moshe Lander of Concordia University, Canada Post’s struggles extend far beyond this recent strike.
“Canada Post is in terminal decline, there is no way around it,” Lander said. “The volume is falling. It’s never going to go back to what it was—even with a growing population. The end is near.”
As Canadians increasingly rely on digital communication and private courier services, the future of traditional mail is uncertain. While Canada Post continues to operate, delayed bills, lost letters, and unreliable service are making many question whether it remains a viable delivery option.
For now, those waiting on important mail should expect continued delays—and possibly consider alternative delivery methods.
Courtsey CTV News Toronto