At a press conference today at Peel Regional Police Headquarters, Mayor Patrick Brown, Regional Chair and Peel Police Service Board Chair Nando Iannicca, Police Chief Nishan Duraiappah, and Regional Councillor Rowena Santos celebrated a landmark 78% reduction in 911 wait times for 2024. This achievement, which builds on a 35% reduction in 2023, underscores the region’s commitment to improving emergency response systems for residents.
“This milestone is a testament to our shared commitment to innovative problem-solving and effective collaboration,” said Nando Iannicca, Chair of the Peel Police Service Board. “The dramatic reduction in wait times not only improves emergency response but also builds public trust in our services. The Peel Police Service Board will continue to prioritize resources that make our region safer and more secure for all residents.”
The significant reduction in wait times is attributed to support from the Region of Peel and Peel Police Service Board, advancements in technology such as Next Generation 9-1-1 (NG 9-1-1), and public education campaigns about the appropriate use of 911. Earlier this year, Peel Regional Police became the first large Public Safety Answering Point in Canada to implement NG 9-1-1, setting a benchmark for emergency response technology. The introduction of the Automated Abandoned Call-Back system allowed Peel Regional Police to efficiently verify over 75,000 hang-up calls, distinguishing emergencies from non-emergency incidents like pocket-dials.
Reflecting on the success, Mayor Patrick Brown stated, “A 78% reduction in 911 wait times is a monumental achievement for public safety in Brampton. This success highlights strategic investments in technology and staffing, alongside impactful public awareness campaigns. We are committed to keeping 911 a reliable lifeline for genuine emergencies while educating residents on its appropriate use. My gratitude goes out to Chair Iannicca, Chief Duraiappah, Councillor Santos, and all involved in ensuring the safety of our community.”
In 2023, Peel Police managed an average of 1,800 calls daily, with over 40% categorized as non-emergency or accidental. This high volume placed considerable strain on resources, delaying response times for critical emergencies. In 2024, with these targeted efforts, the number of calls answered within 15 seconds increased by 92%.
“The dedication of Peel Regional Police has led to this incredible improvement in 911 wait times,” said Police Chief Nishan Duraiappah. “By leveraging technology, enhancing service delivery, and collaborating with partners, we’ve ensured that residents receive timely assistance in their moments of crisis. Together with Mayor Brown, the Peel Police Service Board, Councillor Santos, and our regional partners, we will continue advancing our community’s safety and emergency response systems.”
Regional Councillor Rowena Santos emphasized the importance of collaboration and innovation, stating, “As a representative of Brampton, I am proud to stand alongside my colleagues in announcing this significant reduction in 911 wait times. It reflects our city’s proactive efforts to invest in innovative technology, educate the public, and support our emergency services. Brampton is committed to providing efficient and accessible services that ensure the safety and well-being of our residents.”
Through these collaborative efforts, the City of Brampton and Peel Regional Police remain steadfast in their dedication to further reducing wait times, leveraging innovative technology, and educating residents about alternative resources for non-emergency concerns.